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Information for Industry FSOs

Industry Contacts

Department of Defense Industrial Contractors should refer to Defense Security Services Personnel Security Management Office for Industry (DSS PSMO-I) for the majority of their case processing questions. The PSMO-I's responsibilities are outlined on the DSS website.

Contractors in the National Industrial Security Program (NISP) must contact the DSS-PSMO-I Knowledge Center at 888-282-7682 for questions concerning background investigations submitted to NBIB.

DSS-PSMO-I will contact NBIB to authorize the following actions:

  • Upgrade/Downgrade an open investigation
  • Cancel/Discontinue an open investigation
  • Request File Releases of investigations completed by another agency or component that can be used for reciprocity
  • Obtain detailed case status of an open investigation
  • Interpret policy guidance as it relates to investigation processing and clearance granting

Non-NISP contractors must refer to the federal agency that is sponsoring their investigation. 

Investigator Verification/Complaint Hotline:  1-888-795-5673 or See the Record Providers page for more information.