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Applicants, Employees & General Public

General Contact Information

NBIB Main Line
Status of your appointment date, adjudication or security clearance
Contact your employing or sponsoring agency's Human Resources (HR) or Personnel Security Office. This is often the agency that sent you the invite to login to e-QIP and complete your investigative form.
Questions about background investigations and the investigation process
For information on the cybersecurity breach
Cybersecurity Resource Center
Need help filling out your investigation forms? Initial point of contact should be the person or office that invited you to login to e-QIP.  If you are a Department of Defense contractor see our help page for additional information.
Verify investigator identity

Federal Agency Human Resources & Security Specialists

HR/Security Contact Information by Topic

Agency Support Helpline, System Liaison
724-794-5612, x4600
Agency Training (Central Verification System, Position Designation, e-QIP)
Agency Training (Essentials of Suitability Adjudication Program, Advanced Suitability Adjudication Program)
724-794-5612, x4233
Billing and payment information
724-794-5612, x4490
Central Verification System (CVS) Access
724-794-5612, x4600 option 4
Password reset: 724-794-7104
eDelivery Transmission Inquiries
Applicants: Need help logging into e-QIP?
Applicants: Need help completing your investigation form?
Agency Users: Need help?
Expedite investigation that is past the agency due date
724-794-5612, x554

Fingerprint Transaction System (FTS)
General questions
FTS Accounts and Authorizations
724-794-5612, x4600 option 2
Freedom of Information and Privacy Act
724-794-5612, x7000
Investigation Quality
Case quality concerns must be reported through the Quality Assessment Reporting Tool (QART). If your agency is not a registered user of the QART, you may start the registration process by contacting
NP2 Portal Support
PIPS Electronic Transfer Help
724-794-5612, x4600 option 4
Request Reopen or Reimbursable Suitability Investigation (RSI)
Please see the RSI/Reopen webpage for instructions, submission form and more information.
Suitability Executive Agent
724-794-5612, x7400
Schedule subject interview around subject's deployment
Telephone Liaisons: Case Status, Fingerprint Submission Status, File Release, SII/CVS Checks, Discontinue Investigation

* Hearing impaired users may utilize the Federal Relay Service by dialing 1-800-877-8339** to reach a Communications Assistant (CA). The CA will dial the requested number and relay the conversation between a standard (voice) telephone user and text telephone (TTY) user.

** Visiting the Federal Relay Service website will provide access to additional Toll-Free and Toll Access Numbers.

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