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Working for the Nation's security TOGETHER

Applicants, Employees & General Public

General Contact Information

NBIB Main Line
Status of your appointment date, adjudication or security clearance
Contact your employing or sponsoring agency's Human Resources (HR) or Personnel Security Office. This is often the agency that sent you the invite to login to e-QIP and complete your investigative form.
Questions about background investigations and the investigation process
For information on the cybersecurity breach
Cybersecurity Resource Center
Need help filling out your investigation forms? Initial point of contact should be the person or office that invited you to login to e-QIP.  If you are a Department of Defense contractor see our help page for additional information.
Verify investigator identity

Federal Agency Human Resources & Security Specialists

HR/Security Contact Information by Topic

Agency Support Helpline, System Liaison
724-794-5612, x4600
Agency Training
Billing and payment information
724-794-5612, x4490
Central Verification System (CVS) Access
724-794-5612, x4600 option 4
eDelivery Transmission Inquiries
eDelivery Quality
Applicants: Need help?
Agency Users: Need help?
Expedite investigation that is past the agency due date
724-794-5612, x554

Fingerprint Transaction System (FTS)
General questions
FTS Accounts and Authorizations
724-794-5612, x4600 option 2
Freedom of Information and Privacy Act
724-794-5612, x7000
NP2 Portal Support
724-794-5612, x7600 option 1
PIPS Electronic Transfer Help
724-794-5612, x4600 option 4
Report quality concerns with investigation reports
Request Reopen or Reimbursable Suitability Investigation (RSI)
Please see the RSI/Reopen webpage for instructions, submission form and more information.
Suitability Executive Agent
724-794-5612, x7400
Schedule subject interview around subject's deployment
Telephone Liaisons: Case Status, Fingerprint Submission Status, File Release, SII/CVS Checks

* Hearing impaired users may utilize the Federal Relay Service by dialing 1-800-877-8339** to reach a Communications Assistant (CA). The CA will dial the requested number and relay the conversation between a standard (voice) telephone user and text telephone (TTY) user.

** Visiting the Federal Relay Service website will provide access to additional Toll-Free and Toll Access Numbers.

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